Shipping policy

Welcome to OutterSpace — we’re committed to getting your order to you quickly, safely, and in perfect condition. Please review our shipping policy below for all details regarding order processing, shipping times, and delivery information.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). You’ll receive an order confirmation email once your purchase is complete, followed by a shipping confirmation with tracking information once your order has been dispatched.

If we experience a high volume of orders, processing times may be slightly delayed. We appreciate your patience — our team is dedicated to ensuring every order meets OutterSpace quality standards.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected delivery method.
Estimated delivery times:

Please note: delivery times may vary due to customs clearance or local courier delays.

Tracking Your Order

Once your order has shipped, you’ll receive an email with a tracking number and link so you can monitor your delivery in real time. If you haven’t received tracking details within 5 business days of placing your order, please contact us.

International Shipping

We proudly ship worldwide 🌍.
International customers are responsible for any customs fees, taxes, or import duties charged by their local government. These charges are not included in your order total.

Lost or Delayed Packages

OutterSpace is not responsible for lost or stolen packages once they have been confirmed as delivered by the carrier. If your package is delayed or lost in transit, please contact us, and we’ll do our best to assist you in resolving the issue.

Contact Us

If you have any questions about your shipment or need help tracking your order, reach out to us at:
📩 admin@outterspaceluxury.com

We’re here to help ensure your OutterSpace experience is smooth from checkout to delivery.